Privacy Policy
Last updated: May 2025
1. Data Controller
Your personal data is processed by MOTRES D.O.O., Kotnikova 34, Ljubljana 1000, Slovenia (EU).
Registration No.: 7255691000 · VAT: SI22399933
Email: sales@emotres.com
2. Data We Collect
We may collect the following personal data when you use our website or contact us:
- Name and email address (contact and quote forms)
- Company name and phone number (if provided)
- Message content submitted via forms
- Technical data: IP address, browser type, pages visited (via server logs)
We do not use cookies for tracking or advertising. We do not use Google Analytics or similar third-party tracking services.
3. Purpose and Legal Basis
Responding to enquiries and quotes
Legal basis: Legitimate interest (Art. 6(1)(f) GDPR) and pre-contractual measures (Art. 6(1)(b) GDPR).
Order fulfilment and invoicing
Legal basis: Performance of a contract (Art. 6(1)(b) GDPR) and legal obligation (Art. 6(1)(c) GDPR).
Marketing communications
Legal basis: Your explicit consent (Art. 6(1)(a) GDPR). You may withdraw consent at any time.
4. Data Retention
Contact and quote enquiry data is retained for up to 3 years after last contact. Invoice and order data is retained for 10 years in accordance with Slovenian accounting legislation. Data is deleted upon your request unless retention is required by law.
5. Data Sharing
We do not sell or rent your personal data. We may share data with:
- Shipping partners (GLS, DHL) — for order delivery only
- Accounting and legal service providers — under strict confidentiality
- Firebase (Google LLC) — website hosting; data may be processed in the EU/US under Standard Contractual Clauses
6. Your Rights (GDPR)
Under GDPR you have the right to:
- Access — request a copy of your personal data
- Rectification — correct inaccurate data
- Erasure — request deletion ("right to be forgotten")
- Restriction — limit how we process your data
- Portability — receive your data in a machine-readable format
- Objection — object to processing based on legitimate interest
- Withdraw consent — at any time for consent-based processing
To exercise any right, email us at sales@emotres.com. You also have the right to lodge a complaint with the Slovenian Information Commissioner (ip-rs.si).
7. Security
We use industry-standard measures to protect your data, including HTTPS encryption and access controls. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.
9. Contact
For any privacy-related questions or requests, please contact:
MOTRES D.O.O.
Kotnikova 34, Ljubljana 1000, Slovenia
sales@emotres.com